Service Desk Manager (Service Delivery) | Merseyside (hybrid) | Not-for-Profit | £51k
Service Desk Manager required on a Permanent basis for a large not-for-profit organisation that operates across the North West. This role, will be focusing on Service Delivery and getting the best from the function, rather than the day-to-day management of first & second line support.
There is a Service Desk Team lead in place, that this person will manage, who has the line management of the team. The successful candidate will not be expected to be hands on.
Role: Service Desk Manager (Service Delivery)
Salary: £51,000
Benefits: 25 days annual leave, rising to 30 days over time (plus bank holidays on top!), enhance employer contributions to pension, flexible working policies, help towards health expenses, enhanced mat & pat leave, training budgets for personal development and many more!
Location: Merseyside (1-2 times a week)
Sector: Not-for-profit
This is a strategic & stakeholder engagement role. This person will look at SLAs, reviewing of the service, working with the business to understand what they need from their service desk, helping eradicate regular issues, helping the organisation get to a self service model, and generally continuous improvement of this function.
This is a great role for someone to progress their career. The real benefit in this role, is the chance to make a positive impact.
If this role is of interest, please apply with a copy of your up-to-date CV for review. Interviews will be a 2 stage process, with the first taking place on MS Teams and the 2nd in-person.